When will my order ship?
Orders placed before 3:00pm Central Time Monday-Friday are processed the same business day. Most items ship (Leave the warehouse) within 24 hours of processing, Some products on our site note that they may not ship for 1-5 business days. Please see each individual product page for specific timing per item (Look for: "Usually leaves the warehouse within...")
Note: Choosing an expedited shipping method (details below) does not allow an item to ship any sooner than the stated time to leave the warehouse; expedited shipping reduces the time an order takes to arrive at the shipping address AFTER the order leaves the warehouse. If you have an urgent order, please feel free to contact us for product availability and transit times.
We do all we can to get our orders shipped out as soon as possible, and most orders ship within 24 hours of being sent to the warehouse. However, shipping charges are for the carrier service selected. We do not guarantee delivery dates, and we do not refund shipping charges if items do not ship on a specific day. We will do everything we can to get your order to you as quickly as possible. If there is a problem with the delivery of your order, we will do everything we can to help resolve the problem
When will my order arrive?
With UPS Ground delivery in the Continental US, your order will arrive within 1 - 5 business days after it leaves the warehouse. We also have Expedited (Next Day, 2 Day and 3 Day) options available for most items, which means your order will arrive 1, 2 or 3 business days after it leaves the warehouse.
Will I get a tracking number?
Tracking numbers are available for orders shipped via UPS. Delivery Confirmation numbers are supplied for USPS. Tracking numbers are sent via email, generally after 12pm of the business day after your order ships.
How is my shipping charge determined?
Shipping charges are based off of UPS's and USPS standard rate tables. Shipping weight, shipping method & destination location all determine how much shipping will be on an item.
Items from the same order may ship from different warehouses. Some of these warehouses may not have our standard UPS services available, in which case FedEx or USPS Priority Mail will be used. Shipping charges will stay the same for equivalent shipping methods.
Basketball Systems & Large Item Delivery
Most of our basketball systems and some other large items such as game tables, batting cages, and some pitching machines are shipped via common carrier (freight truck) with curbside delivery within the continental U.S. The delivery person will require your assistance in unloading your item and will leave the item at the curbside. Any additional services, such as two-man delivery, inside delivery, lift-gate trucks, or pallet jacks are not included in the price of the item. The cost of these additional services varies from city to city and usually cost between $75.00 and $150.00 extra. You may purchase these additional services directly from the trucking company when they call you for an appointment.
If your item shows visible damage upon receipt from the carrier, refuse the shipment and call us at 800-660-8815. It is important to inspect your shipment BEFORE you sign the delivery notice. This is to ensure that if there is a damage item it can be returned at the time and a new one sent out to you as soon as possible |
